21 Mar TeraNova Taps Aldana as Helpdesk Manager, Continues Investment in Talent Pipeline

TeraNova has tapped a new helpdesk manager and added new TEM, helpdesk and optimization specialists to support customers in 2018. In the first quarter, TeraNova signed numerous new corporate clients to wireless #TEM or helpdesk engagements, which accelerated expansion ongoing since mid-2017 when the company entered into strategic partnerships with IoT leaders Webbing and Multitech to bundle turnkey #IoT network solutions.

Helpdesk Manager Desirae Aldana

Desirae Aldana, the company’s new helpdesk manager, brings more than 10 years of experience in technical support and customer care management. Prior to joining TeraNova, she was a customer care facilitator, trainer and analyst at Spectrum and held helpdesk, coordinator and customer service positions for Time Warner Cable and Cox Communications. 

“Desirae is super talented and already proving to be an exceptional helpdesk manager and resource for our customers,” explains Natasha Royer Coons, managing partner at TeraNova. “We’re really excited to have her on our team and fortunate to have added so many other quality people over the past several months because the demand for enterprise mobility management is exploding. That’s why we are constantly adding and training mobility specialists. We need to keep the pipeline full of talent so we can respond to our customers’ evolving needs and growth.” 

LAZ Parking, for example, has tripled in size in recent years and depends on TeraNova to help manage thousands of wireless devices on four different carrier networks across the nation. Suburban Propane is another example. It’s a nationwide enterprise that relies on TeraNova to perform wireless TEM (telecommunications expense management) and helpdesk services for thousands of devices.

“I’m thrilled to join TeraNova because of the healthy corporate culture, positive energy and great attitudes” says Aldana. “In fact, the company motto is ‘spoiling customers rotten,’ and everyone is passionate about doing that. It’s very gratifying to play a role in empowering customers with mobility solutions that drive efficiency and enable them to provide high levels of service to their own customers. Although we are not doctors, we deal with people’s wireless devices, which is a digital lifeline for many. We take a lot of pride in what we do and I know we make a difference.”

Robert Titsch

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